Privacy Policy

Privacy Policy

Updated January 2020

This policy explains how we collect, use and store any information you provide to us through our website. It will also explain how you can request that we stop using your data.

Please note that this policy will be periodically updated so please check back on this page.

The use of SwitchTV is strictly subject to this privacy policy.

Who we are

SwitchTV is owned and operated by The Mulvington Group Ltd.

Our company registration number is: 11976885

Our registered address is:

68 Belmont Crescent
Maidenhead
Berkshire
SL6 6LP

What personal data we collect and why we collect it

In order to provide the best possible service SwitchTV may collect personal information about you. This information is as follows:

  • Your e-mail address to send you the deals recommended from using our tool, further promotional offers or to facilitate sending you a reward associated with your order.
  • Your postcode to be able to show you the deals and broadband speeds available in your area.
  • Social media details if you are interacting with us via any of our social media channels. This may also include your age, gender, postcode and location if it is relevant.
  • We use cookies to track sales. More information can be found below in our Cookie Policy.

Why do we collect this information?

All companies are required to have a valid lawful basis in order to use (or process) personal data. 

The lawful basis under which we collect and use your personal information is as follows: it is necessary for the performance of a contract, or pre-contractual steps, if this information is collected in either of the following ways:

  • You apply for a reward or a special offer that SwitchTV is providing as part of your broadband order with your chosen supplier
  •  You are entering an on-site competition or survey 

In any other circumstance, the legal basis under which we collect and use your personal information is that it is necessary for our legitimate business interests. “Legitimate interests” refers to the interests of our company in conducting and managing our business, in order to supply the best service and the most relevant user experience.

With any personal information that is collected for our legitimate interests, we have to consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. Our legitimate business interests cannot override your interests – we will not use your personal information for activities where our interests are overridden by any potential impact to you.

Who we share your data with

Switching service provider or ordering a new service

If you place an order with a supplier through our website we will share your personal information only with that specific supplier.

The supplier will collect additional personal information from you. Please note that you will be entering a contract directly with that supplier and we advise you to carefully read their privacy policy and their terms and conditions. We cannot be held responsible for the uses to which a supplier puts your personal information once you have left our website.

Service availability check

If you use our availability checker to find suppliers in your area, we will share your postcode with the company that helps us to maintain that service. Thinkbroadband is the company who provides the broadband availability to our site. The company is based in the UK.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How we keep your information safe

Keeping your data safe is of upmost importance to SwitchTV. We have in place several procedures to keep your information safe, which include but are not limited to:

  • Https protocols: We use https on SwitchTV to encrypt user data between the device and our website.
  • Password protection: Our content-management systems are secured via passwords.
  • Google authentication: Our reporting, email, Google Drive, content-management systems, Analytics and AdWords are all secured via Google Authentication, which is backed up by two-step verification logins.
  • User passwords: Where users have access to SwitchTV we would implore them to consider choosing a secure password and to protect it.
  • Data deletion: We delete all non-essential data after a short, relevant period. This includes an overwhelming majority of the personal data.
  • Access: Within our own company, access to personal data is limited to a small number of relevant individuals.
  • Firewalls and antivirus: We ensure staff are using devices with up-to-date firewalls and antivirus software.

Contact us or make a complaint

If you would like to find out what information we hold on you, change, correct, remove or request we stop using this information, or make a complaint, please email privacy@switchtv.com or send a letter to:

SwitchTV 
68 Belmont Crescent
Maidenhead
Berkshire

If you do wish to make a complaint, or are concerned about the way in which we are handling your data, you can raise this concern with a relevant regulatory authority within your country of residence. In the UK this is the Information Commissioner’s Office.

Cookie Policy

Updated January 2020
What are cookies?

Cookies are small, usually randomly encoded, text files that help your browser navigate through a website. The cookie file is generated by the site you’re browsing and is accepted and processed by your computer’s browser software. The cookie file is stored in your browser’s local folder or subfolder.

Your browser accesses the cookie file again when you visit the website that created the cookie file. The browser uses the information stored in the cookie file to help ease your navigation of the website by letting you sign in automatically, or remembering settings you selected during your earlier visits to the website, among many other functions.

A website cannot access information on your computer other than its cookie. The cookie is not executable code, so it doesn’t have any ‘life’ of its own, other than being used by the website that created it. A cookie’s use is limited to helping your browser process the information located on the website.

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

How do we use cookies?

We use cookies to improve your experience on SwitchTV, to help to measure the effectiveness of our marketing and to allow partners to show you relevant advertising.

Some cookies are essential for our website to work and to maintain our services. Some cookies are not required for us to provide a service but help to provide the best possible experience on our site. You can turn off these non-essential cookies (insert how here)

Most of the information collected by cookies on our website is anonymous. this means that they do not store personal information but use a reference of numbers and letters. This allows us to remember your preferences and fix problems on the site.

If you enter your postcode on our site this enables us to check broadband availability. One of our cookies holds the last postcode you entered, and if you complete one of our email forms, the same cookie will hold the last email address you entered. This is so you don’t have to subsequently re-enter them as you move around our website or if you revisit it. We encrypt this data for added privacy and security.

Strictly necessary cookies

These cookies are essential in order to ensure our website functions correctly and also facilitate a product selection or track a sale order you have made.

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Analytical/Performance cookies

These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often and if they get error messages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

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Functionality cookies

These cookies allow the website to remember choices you make such as your username, language or the region you are in and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located.

These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
You can control whether or not these cookies are used, but preventing them may mean we can’t offer you some services, and will reduce the support we can offer you. It’s also possible that preventing these cookies stops us remembering that you didn’t want a specific service.

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Terms of use

Updated January 2020

Please read through the Terms. If you do not agree with the Terms, do not use this web site. If you do use the web site, your conduct indicates that you agree to be bound by the Terms.

Copyright notice

Unless otherwise specified the copyright in the contents of all the pages in this web site are owned by SwitchTV

Conditions of your use of this web site

Except as stated below, the contents of this web site may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without the prior express written permission.

You may not distribute, display or copy any of the contents of the pages contained in this web site to third parties including, but not limited to “caching” any material on this web site for access by third parties and ” mirroring” any material on this web site.

The use of any and all automated scripts, spiders or other software to perform automated searches within this website is strictly prohibited. Any attempt made to extract and/or download significant amounts of Information from this website, or to compile a database from information obtained from this website is strictly forbidden.

You may print or download to disk the contents of an individual page of this web site for the purpose of private and personal non-commercial use.

You may also permit your computer to make an electronically stored, transient copy of the content in this web site for the purpose of viewing it while connected to the internet only.

However, you may only make one copy of any content.

Exclusion of SwitchTV’s liability

The information contained in the material in this web site is only for information purposes. We make no warranties or representations as to its accuracy or reliability. The material on this web site does not constitute advice and you should not rely on any material in this web site to make (or refrain from making) any decision or take (or refrain from taking) any action.

We don’t make any warranty or representation as to the accuracy or fitness for purpose of any material on this web site or the reliability of the access to this web site.

In no event do we accept liability of any description, including liability for negligence (except for personal injury or death), for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from performance of, use of or inability to use this web site.

While SwitchTV endeavours to ensure that this web site is normally available 24 hours a day, SwitchTV shall not be liable if for any reason this web site is unavailable at any time or for any period. Access to this web site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

We make no warranty that this web site (or web sites which are linked to this web site) is free from computer viruses or any other malicious or impairing computer program.

The pages contained in this web site may contain technical inaccuracies and typographical errors.

The information in these pages may be updated from time to time and may at times be out of date.

We accept no responsibility for keeping the information in these pages up to date or liability for any failure to do so.

All users are advised to check advert details carefully before entering into any agreements of any kind. If in doubt, please seek legal advice.

Third party material

This web site contains material by third parties. All third party material is published in good faith. We do not accept any responsibility for the accuracy of such material (nor is any warranty expressed or implied by publication) and SwitchTV specifically disclaims and excludes all liability to any person for any loss or damage of any nature whatsoever or however arising from any error, omission or inaccuracy in such material and SwitchTV takes no responsibility for such material.

In the event that you purchase or obtain any goods or services from a third party then your acquisition of such goods or services will be in accordance with the third party’s terms and conditions and we will have no liability to you in respect of the same.

This web site also contains links to other web sites which are not under the control of and are not maintained by SwitchTV. We are not responsible for the content of those sites. SwitchTV provides these links for your convenience only but does not necessarily endorse the material on these sites.

All product names mentioned herein are the trademarks of their respective owners. Some documents may contain other proprietary notices and copyright information relating to that document or organisation. You agree that SwitchTV has not conferred by implication, or otherwise, any licence or right under any patent, trademark or copyright of SwitchTV or of any third party.

Validity

If any term, condition, or provision of these terms and conditions is determined to be unlawful, invalid, void, or for any reason unenforceable, the validity and enforceability of the remaining terms, conditions and provisions shall not in any way be affected or impaired thereby.

Law governing the Terms

Use of this Website and these Terms shall be subject only to the laws of England and Wales which shall exclusively govern the interpretation, application and effect of all the above permissions, exclusions, licences and conditions of use.